Meet changing customer needs
What's just as important as download speeds for today's telecom organisations? The answer is customer experience. Esri's ArcGIS technology can play an important role in helping a telecom organisation improve its customer experience by refining its operations and maintenance. ArcGIS solutions can support faster disaster response, reduce network downtime, upsell new local services and support location-based customer sentiment analysis.
Improve customer service throughout the customer journey
Communication & engagement
ArcGIS allows CSPs to share service information, coverage availability and outage time to restoration through visual, easy-to-use maps. This can make it easy for customers to report locations of service issues and coverage holes while allowing management teams to visualise customer sentiments.
Geo-enabled customer care
ArcGIS improves customer experience with geo-enabled customer care. Easily visualise service availability, real-time customer locations, and network outages on web based maps that integrate with customer experience management systems (CEMS).
Customer 360 view
Location based customer sentiment reporting and a 360 view of the customer can give customer service insight into the customer. Enrich your customer 360 database with demographics and location intelligence while leveraging GeoAI to help predict likelihood of customer churn.
STORY MAP
Next gen customer service
Learn more about the ArcGIS solutions improving customer service within telecommunications.
