Customer Service
With growing expectations from empowered customers it is essential to have an enterprise wide focus on service delivery. GIS enables you to share information across your organisation in real time to create an agile and responsive workforce. Be on hand to react to your tenant’s needs as they digitally self-serve.
SUCCESS STORY
We love maps – working smarter not harder
Flagship Group's mission is to solve the housing crisis in the east of England. Discover how their approach to integrating ArcGIS Enterprise with other operational data, has delivered a central system of record to manage and maintain Flagship's property portfolio. Learn how providing access to the right information is empowering employees to make informed decisions that has transformed working practices across the business and ultimately improved the services delivered to customers.
Improve response times
Empower employees to clarify issues instantly with real time access to accurate data
Reduce inbound complaints
Minimise the number of calls into the call centre by improving asset maintenance
Real time knowledge share
Quickly share information with residents using interactive maps to highlight the precise location of an asset
Specialised Apps
Web App Builder
Create modern, responsive web apps that contain advanced functionality with widgets you can drag, drop,and configure.
Story maps
Share information easily with highly engaging and interactive digital Story Maps.
GeoForm
Provides a form-based experience for adding features and supports crowdsourcing data collection.