Water Outage Solutions Benefits
Enable your water utility to improve collaboration, reduce operational costs and make information available to customers and everyone in the organisation. Collect and communicate the location of the main break to reduce response time, quickly isolate your outage area to reduce water loss from the event and communicate the situation with your customers to reduce customer calls and share event status with your customers.
Apps
Water Leak Investigator
Allow field staff to record the location and details of a reported leak.
Utility Isolation Trace
Enable staff to run a trace to understand which valves to close and which hydrants and customers will be out of service.
Main Break Dashboard
Monitor and track the progress of your outages.
Main Break Notification
Receive real-time notification when a main break requires service to be shutdown.
Outage Viewer
Keep customers informed with an up-to-date view of areas with affected service.
Insights
Understand how your main breaks relate to other system factors such as infrastructure, weather and soil conditions.
Together with the ArcGIS web map, our GIS-enabled messaging service has led to a 20% fall in calls to our Customer Service Unit reporting problems with ‘no water’.
Ryan Davies, Wessex Water
CASE STUDY
Achieving excellence in customer communications
With 2.7 million customers across SW England, Wessex Water constantly strives to enhance the effectiveness and value of its external communications.