roomMaster

roomMaster 2000 (Property Management Software)

InnQuest Software provides the service, expertise and the technology that allows your business to run more efficiently and more profitably.

InnQuest Software aggressively pursues its passion for excellence in the hotel/motel software marketplace.

Since launching roomMaster in 1994, InnQuest Software has installed its solutions in over 5,000 properties located in more than 100 countries/territories around the globe.

Over 450,000 hotel rooms are managed every day by roomMaster!

The results have been striking. InnQuest’s commitment to excellence has made roomMaster the most popular property management system in the world: new installations take place at a rate of one every other day. No other company can make that claim.

Single source for all your needs

InnQuest is able to provide scalable solutions for all size and type properties. From the small bed and breakfast who needs gift cards and elegant confirmation letters to the large property that needs a start-of-the-art Yield Management system and everything in between.

Exceeding expectations, constant improvement

InnQuest Software strives to exceed expectations. With this goal in mind, InnQuest products are always being improved to provide InnQuest clients with a better, simpler way to manage their business. InnQuest offer a complete solution, integrating phone, keylock, and credit card systems, as well as the Internet, to keep clients on the cutting edge of technology. InnQuest also incorporate the suggestions and ideas from our clients into every software upgrade.

Many companies claim to offer “complete solutions” and “full integration”, but InnQuest Software is one of the few that deliver these solutions at the most affordable price, saving our clients thousands and even tens of thousands of dollars. InnQuest have the latest solutions including online reservations, fully interfaced systems, remote access through PDAs and wireless, gift cards, tours and activities scheduling, advanced software features, self-service checkin/checkout kiosk and extensive SQL reporting.

InnQuest are confident that you cannot find a more complete solution for a better price.

Hospitality experience

InnQuest understands clients and the challenges they face every working day. Our management and front-line support employees have extensive hospitality experience and take a professional approach with our clients. Their professional experience covers all facets of the hospitality industry, from all levels of management to the night audit to working at the front desk. Clients appreciate our professional, tailored approach from their first contact with us through their daily operation of roomMaster. We understand that each property has unique requirements, so we take the time to assess your needs and suggest the right solution for your business.

Diverse clients

Our clients are very diverse. Our solutions work for almost any type of lodging business. Whether your business is a limited service hotel or a “four-diamond” full service destination, a quaint boutique or vibrant resort property, 10 rooms or 5000 rooms, InnQuest Software can provide you with the solution that works best for you at a price you can afford. InnQuest Software is used by chains with over 150 properties, hotels as large as 5000 rooms, inns as small as 10 rooms and everything in between.

Company Background

Robert Paresi is the President of InnQuest Software, and plays an active role in the development of the software application as well as oversees the entire business ensuring the on-going satisfaction of each of InnQuest’s 5,000+ clients worldwide. Robert has a wealth of knowledge in the hospitality industry and is a graduate of Johnson and Wales University with a degree in Hotel/Restaurant Management.

Most employees at InnQuest Software have an extensive hotel background along with a few key members of our team who have actually come from places that have used roomMaster. The main corporate office is located in Tampa Florida, where InnQuest employees all work together in the same building: sales, support, development and administration, allowing all to work closely together to bring the best support available to  clients world-wide.

InnQuest have three additional sales and support offices located in Melbourne, Australia, Edmonton, Alberta (Canada) and Hertsforshire, England, with additional reseller offices in the Caribbean, Ireland, Fiji, Southeast Asia and South Africa. There are over 100 people world-wide dedicated to the roomMaster product.

Reputation is key in the hospitality industry and every person who is part of the InnQuest team works hard to bring the best tools and service to our clients and exceed their expectations. One of our clients recently confirmed our efforts:

These days expectations of outstanding customer service have invariably been shelved, so it is wonderful to find InnQuest’s “above and beyond” service. It shows that InnQuest indeed hires and retains staff passionate about customer satisfaction and retention, and InnQuest is interested in more than the mere delivery of a product.

Yvonne N, Charlestowne Hotels